Transferring Calls

There are many different ways to transfer calls in the CIC client. This section describes the following methods:

• Drag and Drop a Call on a Name in a Directory

• Park a Call on Another Person’s Extension

• Transfer a Call After Consulting the Recipient

• Transfer a Call to a Directory Entry

• Transfer a Call to a Workgroup

• Transfer a Call to an Attendant Profile

• Transfer a Call to Another Person’s Voicemail

• Transfer a Call to Your Voicemail

• Transfer a Call Using a Transfer Button

• Transfer a Call Using the Queue Control Toolbar

• Transfer a Call Using the Directory Toolbar

• Transfer a Call Without Consulting the Recipient