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Transfer a Call to a Directory Entry
To blind transfer using a Directory:
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Inform the caller that he or she is going to be transferred.
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Do one of the following:
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Select an entry in the Company Directory and then the Directory toolbar Transfer button. This transfers the call to the contact's default phone number.
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Select an entry in the Company Directory, click the down arrow on the Transfer button and then select one of the phone numbers for that contact.
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Result: The call disappears from My Interactions and is transferred to the selected number.
To drag and drop blind transfer:
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Inform the caller that he or she is going to be transferred.
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Click the interaction and drag and drop it on a Company Directory entry.
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In the Transfer Confirmation dialog box, click Transfer.
Result: The call disappears from My Interactions and is transferred to the selected number.
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