Conferencing Features

Conference calls appear in the queue views in a tree fashion. The conference call is the root interaction. Click the arrow next to the root interactions to show or hide the conference participants.

• To create a conference, just drag and drop a call on another call.
  
  Result: You see a new interaction with the name "Conference."

• To add parties to a conference, drag a connected call and drop it on the Conference interaction.

Related Topics

Create or Join a Conference Using Join

Disconnect Someone from a Conference Call

Create a Conference Call Using Drag and Drop

Making Conference Calls